Anti Mistreatment Policy

Anti Mistreatment Policy A-41.0

41.1. Preamble

As a continuous effort of fighting against mistreatment and to assert our commitment to combat mistreatment of seniors and any other persons in vulnerable situations, Kateri Memorial Hospital Centre (KMHC) has developed and adopted the following policy on ensuring best care practices, safe care environment and having a structure to immediately report any mistreatment situation.

Because no law exists specifically regarding the mistreatment of elders in Kahnawà:ke, the established provincial laws are referenced and used to guide operationalizing policy and protocol suitable for Kahnawa’keró:non.

The executive director, in collaboration with the manager of Quality Improvement, Risk Management and Innovation (QIRMI), is dedicated to creating and maintaining a safety culture, particularly in the context of the application of practices and/or procedures. He/she will take the necessary means to prevent mistreatment and to put an end to any case of mistreatment brought to his/her attention.

41.2 Policy Statements:

All direct care staff are to report any alleged or suspected situation of mistreatment of a resident or vulnerable adult under his/her care to the Local Service and Quality Complaints Commissioner immediately and without delay and, if possible, to his/her supervisor, the Ombudsperson or other trusted manager.

Users of KMHC services are informed of their right to report alleged mistreatment to the area manager or Ombudsperson and the right of legal representatives or residents to install a surveillance method (see annexe 4 – monitoring mechanism in long-term care) as per Health and Social Service Ministerial guidelines when there is a concern of mistreatment.

The Ombudsperson must be informed of all reports of alleged mistreatment and is responsible to coordinate and maintain a registry of investigations.